Panel Discussion: Advancing digital CX to thrive in new normal
Informa


Panel Discussion: Advancing digital CX to thrive in new normal

Duration - 58.24 Minutes

Price - INR-500 / USD-10
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About the course

Panel Discussion: Advancing digital CX to thrive in new normal

  • The unique challenges industries are facing
  • How these challenges will evolve in the post-pandemic era
  • What can be learned from other verticals or organizations
  • The pain points experienced with physical vs. digital fulfillment
  • Newly emerging best practices to meet new customer expectations

Moderator - K V Dipu – President & Head of Operations & Customer Service, Bajaj Allianz General Insurance Company

Panel Members

  • Naveen Bachwani – Chief Operating Officer, Aegon Life
  • Priya Subramani – Sr. Director-Customer Experience, Walmart eCommerce
  • Honey Madaan – SVP–Customer Experience and Consumer Proposition, Airtel Payments Bank
  • Sumeet Pathak – Digital Workforce Evangelist, Automation Anywhere

Speaker Profile

Sumeet Pathak

Digital Workforce Evangelist
Automation Anywhere

Naveen Bachwani

Chief Operating Officer
Aegon Life

Priya Subramani

Sr. Director-Customer Experience
Walmart eCommerce

Honey Madaan

SVP–Customer Experience and Consumer Proposition
Airtel Payments Bank




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