Panel Discussion: Advancing digital CX to thrive in new normal
- The unique challenges industries are facing
- How these challenges will evolve in the post-pandemic era
- What can be learned from other verticals or organizations
- The pain points experienced with physical vs. digital fulfillment
- Newly emerging best practices to meet new customer expectations
Moderator - K V Dipu – President & Head of Operations & Customer Service, Bajaj Allianz General Insurance Company
Panel Members
- Naveen Bachwani – Chief Operating Officer, Aegon Life
- Priya Subramani – Sr. Director-Customer Experience, Walmart eCommerce
- Honey Madaan – SVP–Customer Experience and Consumer Proposition, Airtel Payments Bank
- Sumeet Pathak – Digital Workforce Evangelist, Automation Anywhere